Question 1

How can I get tickets for the events?

Accepted Answer

You can get all our tickets through the Blue Ticket website by clicking here (https://www.blueticket.com.br/search?q=SURREAL). If you choose not to buy tickets in advance, we will have tickets at the club entrance.

Note: Tickets may sell out for some events.

Question 2

How do I proceed with a purchase cancellation or change of ownership?

Accepted Answer

The change of ownership can only be made once per ticket and permission to change will be available up to 48 hours before the start of the event.

In case of regret regarding the purchase, the refund of the ticket value will only be made if the request is made within 7 (seven) days from the date of purchase, and provided that the refund request is made no more than 48 (forty-eight) hours before the start time of the event. This request must be made by the holder of the purchase directly through the platform, through the application or via the email where the ticket is located.

Exchanging tickets for another event can and should be done via Blueticket's customer service chat, at least 48 hours before the event.
Exchanges for tickets of a lower value are not permitted. In this case, the customer may cancel the purchase and make a new one, as long as the rule of 7 days from the date of purchase and 48 hours in advance of the event is respected.

Sector upgrade can be carried out at the time of the event, however, subject to the limit of available tickets.

Blueticket and Surreal Park are not responsible for tickets purchased at unofficial points of sale. We do not have physical points of sale and we do not sell tickets through any other channel or in printed form.

Question 3

What is the age range allowed at the events?

Accepted Answer

Night events are only for people over 18 years of age, considering that no minor may enter the club premises even if accompanied by a legal guardian.

Daytime events are divided into two categories :
Families: Where minors are allowed to enter when accompanied by their parents or guardians. Pets are also allowed at this type of event.

Parties : Only for people over 18 years of age, as no minors may enter the club premises, even if accompanied by a legal guardian.

Note: Pay attention to the type of daytime event and its rules.

Question 4

What are the club's opening hours?

Accepted Answer

Night Events - Opening: 23:00 Closing: 07:00
Daytime Events - Opening: 14:00 - 16:00 Closing: 00:00

Note: Times may change.

Question 5

Will there be parking available?

Accepted Answer

Yes, we provide parking within the club.
The price for a car is R$50.00. The price for a motorcycle is R$25.00.

Question 6

How do I reserve a box or table?

Accepted Answer

To book, contact our responsible team via Whatsapp message through this link here

Question 7

How do I consume at the event?

Accepted Answer

Card : At any cashier, activate a consumption card for R$10.00 and load it with the amount you want. This way, you can collect your drink directly from the cashier or ask a waiter (10% included).

We have self-service machines: You can load your card quickly and easily.

At the end of the party, exchange your card at the cloakroom and get a free bottle of water.

At no time hand over your consumption card or credit/debit card to the attendants.

Token: at one of the fixed or mobile cash registers you can collect your product ticket without needing your card.

The balance on the card and the tokens are only valid for use during the event in which they were purchased. Remember to exchange your card for a bottle of water at the cloakroom or ask for the amount you paid for on the card (consumption of R$10.00 reais).

Question 8

What is allowed and what is not allowed?

Accepted Answer

IT IS ALLOWED
Fruits and food (up to 2 units)
Cigarette (up to 2 packs)
Bermuda shorts (not tactel)
Semi-professional filming equipment
Thermal cup
Regatta

NOT ALLOWED
Masks
Illicit products
Any type of alcoholic or non-alcoholic beverage
Slipper
Thick chains
Harmful/dangerous objects

Question 9

Are the tracks covered?

Accepted Answer

Yes, all of our slopes have coverage, bathroom facilities and a bar.

Question 10

Does Surreal offer a cloakroom service?

Accepted Answer

Yes, we have a hat shop, for R$20.00.

Question 11

What are the advantages for birthday people?

Accepted Answer

The birthday boy or girl receives a code for their friends where:

3 buyers - the birthday boy gets his VIP
10 buyers - win your VIP + VIP companion + R$100.00
15 buyers - win your VIP + VIP companion + vodka combo

Question 12

Half Price

Accepted Answer

In events where the half-price benefit is applicable and there is no information on the total number of tickets available in this modality, the half-price benefit will be applied regardless of the 40% (forty percent) limit as provided for in the legislation.

It is mandatory to present a valid official document proving the benefit at the event entrance.

*** Validate in advance the standard and format of accepted documents ***

If you do not prove the benefit, the ticket will not be accepted and the difference in the total value for the current sales batch will be charged at the entrance to the event.

- Only valid documents issued by official national bodies that follow the provisions of the Half-Price Ticket Law will be accepted.

It must contain:

- Identification photo;

- QR Code that points to the attribute certificate;

- The year of issue/validity;

- Activation code;

The half-price benefit does not apply to the purchase of tickets from Early Birds or promotional lots + gifts, as well as for special spaces such as backstage, tables or boxes as determined by the rules of the half-price law.

Question 13

Is it possible to rent the Surreal space for private events?

Accepted Answer

Yes, you can rent our space for private events, corporate events and commercial and music video recordings. Contact us for rental options and date availability via Whatsapp at this link

Question 14

What types of tickets are there?

Accepted Answer

Promo Track: Access to all tracks open on the day of the event (advance promotional batch)

- Half-Price Track: Access to all tracks open on the day of the event (Half-Price Law).

- Full Track: Access to all tracks open on the day of the event.

- Backstage: Access to all dance floors and backstages open at the event (exclusive space behind the DJ).

Question 15

Important information!

Accepted Answer

The event will comply with the official health protocols in force on the date of its holding.

This event may be recorded, filmed or photographed. By participating in the event, the ticket holder agrees and authorizes the free use of his/her image for an indefinite period.

Pay attention to the details of each sector to ensure the space is compatible with your preferences.

Blueticket reserves the right to analyze orders and possible data confirmations. Keep your registration updated and monitor your email.

Avoid queues at the event, arrive early.

Name your tickets in advance.

Do not buy tickets from strangers.

Sales only on the Blueticket website or authorized agents.

We are not responsible for tickets purchased outside of points of sale.

Respect the nature of the Park and the animals.

Come live the Surreal!

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